FAQ

Discover the Answers to Frequently Asked Questions

What insurance do you accept?

We work with Medicaid, NC HealthChoice, and are preferred providers for most dental insurance plans. We will file your claim with appropriate paperwork and records to optimize your benefits. Please bring your co-pay or deductible at your appointment.

My smile is missing teeth. What do you suggest I do?

Call us now and don’t beat up on yourself. No matter how often you brush your teeth, dental problems catch up with all of us. As discouraging as it may be, tooth loss is a common occurrence. Fortunately, we can eliminate the pain, embarrassment, and overall dissatisfaction of missing teeth by offering modern, custom-fitted dentures made by our own lab right here in North Carolina. For those missing a single tooth, options include bridges and dental implants. Learn more about these services here.

What payment methods do you accept, and what are your financing options?

We accept cash, check, credit cards, and offer financing (often at 0% interest) to qualified patients. Ask about financing when you call to schedule your appointment.

My gums bleed after I brush. Is this something to be concerned about?

Bleeding is usually a sign of gum disease and poor homecare habits. If your gums show signs of gum disease, we may recommend a deep hygiene treatment to stop the disease and return your gums to good health. Gum disease is the leading cause of tooth loss for American adults, and it has been linked to many overall health conditions, including stroke, heart attack, and respiratory problems. Untreated, gum disease can escalate to create significant damage to your health, so call for an assessment now. We will help you keep your teeth and gums healthy for life!

How do I know when it is time to come in for a checkup?

We recommend that patients with good oral health schedule a checkup and hygiene visit twice each year. If you need more frequent visits, we'll let you know. Checkups are important because, even if you don't notice any pain or problems with your teeth, we may find early signs of potential problems. For instance, demineralization is a precursor to decay, oral cancer often goes undetected until the later stages, and gum disease can be very stealthy. At your hygiene appointment, we'll clean plaque, tartar, and hardened food particles from your teeth. We'll also make sure your gums are healthy and strong.

Do I need X-rays?

To provide optimal care, we take bitewing X-rays once a year and a panoramic X-ray every three years. Because we use a digital system, our patients are exposed to about 80% less radiation than with a traditional radiograph. X-rays and intraoral photographs help us track your oral health and address problems early, when conservative dentistry can correct most issues. If you haven't had a checkup and X-rays in a while, call us for an appointment.

How do you look out for the safety of your patients?

Very well, actually! In addition to following guidelines set by the Centers for Disease Control (CDC) and OSHA, we use disposable products as often as possible. Between each patient visit, we thoroughly clean treatment rooms and sterilize reusable instruments in an autoclave. Because we value safety, we have invested in a digital radiograph, which emits about 80% less radiation that a traditional X-ray machine. We also use intraoral cameras and photography for close-up images, which promotes accurate diagnoses. If you have questions about our safety and sterilization methods, call us. We'll answer your questions with enthusiasm because we love dentistry and our patients.

Do I have to floss every day? Is it really that important?

Yes! Floss loosens food particles, plaque, and tartar trapped between teeth. In addition to irritating gums, causing gum disease, and promoting cavities, these three culprits cause bad breath. If you need help learning how to floss quickly and effectively, our hygienist will gladly teach you some tricks to make your daily oral healthcare routine easy.

Put your smile in our capable hands. Call our dental offices today to schedule an appointment and experience the difference exceptional service and quality care makes in your oral health. Our comprehensive approach includes general dentistry, cosmetic dentistry, and implant dentistry services. We treat patients throughout the Triangle-area counties and our Burlington practice proudly serves patients in the Mebane, Elon, Hillsborough, and Whitsett communities.